FAQs

1. What is Aura Hub?
Aura Hub is a UAE-based online store offering a wide range of products with free delivery and cash on delivery options.

2. Do you deliver all over the UAE?
Yes, we deliver to all major cities and regions across the UAE.

3. How long does delivery take?
Delivery typically takes 3 to 10 working days, depending on the product.

4. Do you charge for delivery?
No, delivery is free on all orders.

5. Can I pay with cash on delivery?
Yes, we provide cash on delivery for all products.

6. Do you offer international shipping?
Currently, we only deliver within the UAE.

7. What happens if I am not home during delivery?
Our courier partner will attempt re-delivery or contact you to reschedule.

8. How can I track my order?
Tracking details will be shared once your order is shipped.

9. Can I cancel my order after placing it?
Yes, you can cancel within 24 hours by contacting our support team.

10. What if I receive a damaged product?
You can request a return or exchange within 7 days.

11. Do you accept returns on all products?
Some products, like personal care items, may not be eligible for return.

12. How do I request a refund?
Contact us at atifmhtiktok@gmail.com with your order details.

13. How long will my refund take?
Refunds are processed within 7–14 business days.

14. Can I exchange a product instead of refunding?
Yes, exchanges are available for defective or incorrect items.

15. Are the prices fixed?
Prices are updated regularly and are subject to change.

16. Do you offer bulk discounts?
For bulk orders, please contact us directly.

17. How secure is my personal data?
We use advanced security measures to protect your data.

18. Will I be notified once my order is shipped?
Yes, you will receive an email or SMS notification.

19. Do you provide warranty on products?
Warranty depends on the product and supplier. Please check product details before purchase.

20. How can I contact customer support?
You can email us anytime at atifmhtiktok@gmail.com.